Description

Empowering users with enhanced security controls on-the-go!

Users encountered challenges when attempting to manage their security settings exclusively through desktop or mobile web experiences, leading to:

Friction in enabling MFA: Users Users seeking to enable MFA were required to navigate to the desktop website, disrupting the user experience and introducing unnecessary complexity.

Customer Benefits

The introduction of the Security Center on Mobile Apps resolves these challenges:

Reduced friction for mobile app users: Users can now conveniently enable MFA and manage their security settings directly within the Lowe's Mobile App, eliminating the need to switch between platforms for security management.

Impact

The Security Center and MFA offer numerous benefits for Lowe's customers:

Decreased fraud online chargebacks: As more customers embrace MFA, fraudulent activities and associated chargebacks were expected to decline, enhancing overall security and trust.

Enhanced protection against account takeovers: MFA serves as an additional layer of defense, mitigating the risk of unauthorized access to users' accounts and reducing liabilities for both customers and Lowe's.