Description

Enhancing Account Security at Lowe's

Previously, users could log in to their accounts using only an Email and Password. Additional authentication factors were not available, limiting users' options for protecting their accounts. This setup had various implications for Lowe’s:

Complaints about account takeovers were increasing as security measures tightened across store and contact center channels.

There was a looming potential risk of large-scale abuse of account takeover at Lowe’s.

Lowe’s incurred losses due to fraudulent online chargebacks.

Customer Benefits

Decreased instances of fraudulent online chargebacks as more customers adopt MFA.

Enhanced protection against account takeovers, thereby reducing risks for both customers and Lowe’s.